Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Trackora subscription plans, billed by Trackora.

1. Free Plan

Trackora's free plan requires no payment, so no refund considerations apply to it.

2. Paid Subscriptions

• Paid plans are prepaid for the billing period you choose (e.g. monthly).
• You can cancel auto-renewal at any time from your account's Subscription page — your plan stays active until the end of the period you've already paid for, and won't renew after that.
• We don't provide partial refunds for the unused portion of a billing period if you cancel mid-cycle.

3. Upgrades & Downgrades

Switching to a higher plan takes effect immediately, with billing adjusted for the new plan from your next renewal. Switching to a lower plan (or the free plan) takes effect at the end of your current paid period.

4. Erroneous or Duplicate Charges

If you believe you were charged in error — a duplicate payment, or a charge after you'd already cancelled — contact us at support@trackora.com with your payment reference. Verified erroneous charges are refunded to the original payment method within 5–7 business days.

5. Usage Credits

Shipment tracking credits included in a plan are tied to that billing period and don't carry over or convert to a refund if unused.

6. How to Request a Refund

Email support@trackora.com with your account email and payment reference (visible on your invoice under Billing). We aim to respond within 2 business days.