Privacy Policy

Last updated: 11 Sep 2026

Trackora ("we", "us", "our") operates Trackora, a shipment tracking and delivery-notification platform for e-commerce sellers. This policy explains what information we collect, how we use it, and the choices you have — both if you're a seller using Trackora, and if you're a customer of a seller who receives a Trackora tracking link.

1. Information We Collect

Depending on how you interact with Trackora, we collect:

Account information — name, email, company name, GSTIN and billing address (for sellers who sign up).
Shipment data — tracking numbers, courier, order references, and delivery status, either entered manually, uploaded via CSV, or synced from a connected store (e.g. WooCommerce).
End-customer data — a seller's own customer's name, email and/or phone number, provided by the seller so we can send delivery notifications and power the AI Support Chat on the public tracking page.
Payment information — subscription payments are processed by Razorpay; we do not receive or store your card, UPI, or bank account details.
Usage data — log data such as IP address, browser type, and pages visited, used for security and troubleshooting.

2. How We Use This Information

To provide the tracking, notification, and analytics features of Trackora.
To send shipment status updates by email and WhatsApp, on a seller's behalf.
To process subscription payments and generate invoices.
To respond to support requests.
To improve and secure the service, including detecting abuse.

3. Sharing With Third Parties

We share data only where necessary to operate the service:

Courier partners — a tracking number is sent to the relevant courier's system to fetch live status.
Razorpay — for payment processing, subject to Razorpay's own privacy policy.
Meta (WhatsApp Business Platform) — to deliver WhatsApp notifications a seller has enabled.
Anthropic (Claude AI) — shipment status data is sent to generate AI-written summaries and chat replies, where a seller has this feature available. No payment information is ever sent.
We do not sell personal data to third parties.

4. Data Retention & Security

We retain account and shipment data for as long as an account is active, and for a reasonable period after closure for legal and accounting purposes. Sensitive credentials (API keys, access tokens) are stored encrypted. You may request deletion of your account and associated data by contacting us below.

5. Cookies

We use essential cookies to keep you signed in and to protect against cross-site request forgery. We do not use third-party advertising or tracking cookies.

6. Your Rights

You may request access to, correction of, or deletion of your personal data by writing to us at support@trackora.com. We will respond within a reasonable timeframe.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

8. Contact Us

Trackora, Railper Sarada Pally, Panagarh Bazar, Kanksa, KANKSA, PASCHIM BARDHAMAN
Email: support@trackora.com